Centralized Systems Management
Managing mainframe and midrange systems. Delivering
output and testing services on a large integrated system serving
Distributed Systems Management
Managing networks and systems. Providing field
service. Supplying asset management; design, procurement and
integration; and help desk services.
Transforming and integrating legacy systems.
Managing network and Internet services. Supplying and managing voice
and video services.
AM is a set of services in which EVTB assumes
contracted responsibility for the continuous management and execution
of any or all activities related to the support, maintenance,
enhancement and evolution of applications at agreed levels of service,
cost, and quality.
EVTB delivers against customized and
"Living" Service Level Agreements (SLAs);
A quality system is dedicated to best practices
for AM services. These are enforced on all AM engagements to
ensure that our service is highly efficient, reliable, cost
effective, customer service oriented and bringing value to the
EVTB's SLA-based pricing models and Service
Management practices ensure that fixed costs are known and
variable costs are controlled;
Service management, improvement and evolution are
basic tenets of our AM service;
Providing security measures that prevent compromises
to sensitive information and operational integrity.